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Survey results help leadership, community

Nearly three quarters of the faculty and staff at MUSC participated in surveys about MUSC Excellence last semester. The results of the survey were released to college and unit leaders during a Leadership Development Institute (LDI) meeting in October.
In the ensuing months, unit leaders have been presenting the results of the surveys to faculty and staff members in their areas, so specific unit results can be discussed within the appropriate context.
“We had tremendous participation in the survey,” said David McNair, founder of the McNair Group, who facilitates MUSC Excellence for the university. “MUSC Excellence requires a clear channel of communication throughout the organization. The MUSC community stepped up and took the time and effort to make sure MUSC leadership is aware of where we have success stories and where we have opportunity.”
Survey results help MUSC leadership and the MUSC community create a confidential dialog about what is working, what needs attention, and where adjustments might need to be made. The survey acts like an institutional, unit-based report card, measuring where goals are being met and behaviors adopted, as well as a barometer of how well the institution is meeting the needs of its employees.
“We want to make sure we have the best people at MUSC—and that we can keep them here,” said Bart Yancey, associate chief of staff in the Office of the Provost, who serves on the MUSC Excellence Steering Committee. “Employee satisfaction is an important measuring stick and the overall results were extremely positive. Our evaluation of the survey has helped shape new and revised pillar goals for the coming year.”
The pillar goals and personal and departmental accountability in attaining them will be the theme of the next LDI, which will be Thursday, Feb. 25 at the new innovation center on Meeting Street. Sign-in is at 8 a.m. and the meeting begins at 8:30 a.m. The center has plenty of parking, and the LDI Committee is also coordinating a shuttle service; more details will be available closer to the event.
Questions about survey results in specific areas should be directed to unit supervisors. Some overall trends across the university were clear.
Three pillar goals exceeded expectations:
  • Faculty made the right choice in selecting MUSC—93.2 percent;
  • Staff were pleased to be working at MUSC—94.5 percent;
  • MUSC values a culture of diversity—87.2 percent.
Several other results with high scores related to workplace safety, overall job satisfaction, feelings of teamwork, and percent of people who would recommend working at MUSC.
“Especially at a time of such economic challenge, it is very rewarding to see that more than nine out of 10 of our faculty and staff are pleased to be working at the Medical University,” said Ray Greenberg, M.D., Ph.D, president of MUSC. “These extraordinary individuals have come together to make the Medical University a highly desirable place to work. As we look to the future, our success will be driven by our ability to assure that every person who works here feels valued, and it appears that we are headed in the right direction.”
The survey revealed some areas in which additional focus is needed, including fairness of performance evaluations, communications about goals, supervisor’s encouragement of job skill development, and supervisor’s recognition of individuals. As a result of the survey, MUSC leadership has amended some pillar goals to focus attention on these areas, which is then reflected in appropriate performance evaluations.
As part of the survey result rollout within units, departmental leaders are working with the members of their departments to develop unit-specific action plans to address areas needing improvement. If you have questions about the results of the survey among the colleagues in your area and/or how the survey results are actively being addressed, please ask your direct supervisor.

Friday, Jan. 22, 2010

The Catalyst Online is published weekly by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. The Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, Editorial copy can be submitted to The Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201.