|Survey results help leadership, community
three quarters of the faculty and staff at MUSC participated in surveys
about MUSC Excellence last semester. The results of the survey were
released to college and unit leaders during a Leadership Development
Institute (LDI) meeting in October.
In the ensuing months, unit leaders have been presenting the results of
the surveys to faculty and staff members in their areas, so specific
unit results can be discussed within the appropriate context.
“We had tremendous participation in the survey,” said David McNair,
founder of the McNair Group, who facilitates MUSC Excellence for the
university. “MUSC Excellence requires a clear channel of communication
throughout the organization. The MUSC community stepped up and took the
time and effort to make sure MUSC leadership is aware of where we have
success stories and where we have opportunity.”
Survey results help MUSC leadership and the MUSC community create a
confidential dialog about what is working, what needs attention, and
where adjustments might need to be made. The survey acts like an
institutional, unit-based report card, measuring where goals are being
met and behaviors adopted, as well as a barometer of how well the
institution is meeting the needs of its employees.
“We want to make sure we have the best people at MUSC—and that we can
keep them here,” said Bart Yancey, associate chief of staff in the
Office of the Provost, who serves on the MUSC Excellence Steering
Committee. “Employee satisfaction is an important measuring stick and
the overall results were extremely positive. Our evaluation of the
survey has helped shape new and revised pillar goals for the coming
The pillar goals and personal and departmental accountability in
attaining them will be the theme of the next LDI, which will be
Thursday, Feb. 25 at the new innovation center on Meeting Street.
Sign-in is at 8 a.m. and the meeting begins at 8:30 a.m. The center has
plenty of parking, and the LDI Committee is also coordinating a shuttle
service; more details will be available closer to the event.
Questions about survey results in specific areas should be directed to
unit supervisors. Some overall trends across the university were clear.
Three pillar goals exceeded expectations:
- Faculty made the right choice in selecting MUSC—93.2 percent;
- Staff were pleased to be working at MUSC—94.5 percent;
other results with high scores related to workplace safety, overall job
satisfaction, feelings of teamwork, and percent of people who would
recommend working at MUSC.
- MUSC values a culture of diversity—87.2 percent.
“Especially at a time of such economic challenge, it is very rewarding
to see that more than nine out of 10 of our faculty and staff are
pleased to be working at the Medical University,” said Ray Greenberg,
M.D., Ph.D, president of MUSC. “These extraordinary individuals have
come together to make the Medical University a highly desirable place
to work. As we look to the future, our success will be driven by our
ability to assure that every person who works here feels valued, and it
appears that we are headed in the right direction.”
The survey revealed some areas in which additional focus is needed,
including fairness of performance evaluations, communications about
goals, supervisor’s encouragement of job skill development, and
supervisor’s recognition of individuals. As a result of the survey,
MUSC leadership has amended some pillar goals to focus attention on
these areas, which is then reflected in appropriate performance
As part of the survey result rollout within units, departmental leaders
are working with the members of their departments to develop
unit-specific action plans to address areas needing improvement. If you
have questions about the results of the survey among the colleagues in
your area and/or how the survey results are actively being addressed,
please ask your direct supervisor.
Friday, Jan. 22, 2010