At the Nov. 16 management communications meeting, Maggie Bobo, American
Heart Association (AHA) director, Quality Improvement, and Lori
Hollowell, AHA senior director, Mission Lifeline, gave an update on the
AHA’s Get With The Guidelines program. This program focuses on
consistent delivery of care to reduce length of stay, reduce mortality
and decrease readmission rates. MUSC was recognized in U. S. News &
World Report as one of only 33 hospitals out of 1,800 hospitals
nationwide in 2010 as a Get With The Guidelines Triple Gold Award
winner for coronary artery disease, heart failure and stroke.
Additional details are included in this newsletter. Congratulations to
everyone involved in achieving this outstanding distinction.
at the communications meeting, our Employer of Choice Team
decided to begin recognition of tenured employees who have served the
Medical Center in an exemplary fashion. Audrey Wilder, Pre-op Clinic
Charge Nurse, Ambulatory Care, and Joyce Rivers-Miller, Lead Medical
Social Worker, are two outstanding individuals with 28 and 20 years of
service respectively. Ms. Wilder and Ms. Rivers-Miller have provided
exceptional care to patients and families and have gone the extra mile
by serving on numerous committees and task forces. Our hats are off to
them for their commitment to the medical center and those we
recently we wrapped up a series of town hall meetings. Joan Herbert,
director, Organizational Performance, reported that 1,114 employees or
approximately 19 perent of the work force attended the meetings. Our
town hall meetings are one of the methods we use to communicate with
everyone and my hope is we will continue to improve attendance for
future meetings. I want to thank everyone who attended. A recording of
the town hall meeting will soon be posted on the medical center
W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center
EEG technician in Clinical Neurophysiology, assisted a
patient who was experiencing anxiety during an inpatient video
electronencephalography (VEEG). The patient had planned to attend the
Moja Arts Festival to purchase skin and hair care products at the
festival, but was unable to do so because of the continuous monitoring.
Using her own initiative, Britt purchased the products for the patient
with her own money. (by Josh Haumschild)
Bobo, Mid-Atlantic affiliate of the American Heart Association (AHA)
director, and Lori Hollowell, AHA senior director, Mission Lifeline,
reviewed details with this year’s progress with the AHA’s Get With The
Guidelines (GWTG) programs and Mission: Lifeline. In 2008, S.C. adopted
Mission: Lifeline as a system for measuring patient care preferences
and guides hospitals towards certification. MUSC is the only hospital
at the recognition (second) level in this effort and was recognized
with the 2010 Mission: Lifeline Bronze Award for Quality Care of
Cardiac Patients. MUSC was listed in the 2010 August U.S. News and
World Report rankings as one of 33 recognized hospitals to receive the
AHA’s Triple Gold Recognition Award (GWTG Gold Award for coronary
artery, Gold Plus Award for Heart Failure and Gold Plus Award for
Bastian, MUHA HR director, presented the following:
- CATTS lessons – All mandatory CATTS
lessons are due Dec. 1
- HR Policy #5 (Competency Assessment and
Maintenance, Section C #2) – “The Authority determines the annual
organizational competencies. Employees are expected to complete
assigned organizational competencies on time.”
- Success Factors – Job Competencies
Section – This section is not included in the overall score. However,
if the employee receives a rating of “does not meet requirements,”
he/she will not be eligible for a performance increase for the year.
Maintain timely completion of job competencies including, but not
limited to, organizational mandatory competencies and
- Department reports are available in
CATTS. Call 792-2805.
- PTO Cash in/Conversion – PTO Cash
in/Conversion available Dec. 8; Eligible employees may cash in/convert
up to 40 hours of PTO provided a balance of 120 hours of PTO remains; PTO Cash in incentive is subject
taxes and deductions for lump sum pay (25 percent federal tax, 7.65
FICA and 7 percent state tax); PTO cash in or conversion will be based
accrued PTO balance as of Nov. 20; Eligible employees must submit
request form (via My Record) to payroll by Dec. 1; instruction are
via medical center intranet.
- Employer of Choice: Tenured employee
recognition -- Employer of Choice Team is implementing this program to
- Employer of Choice Tenured Employees
Recognition Program recognizes Audrey L. Wilder, R.N., Ambulatory
Surgery Department (28 years service) and Joyce Rivers-Miller, lead
medical social worker (20 years service).
- MUSC Spirit Night @ the S.C. Stingrays.
All you can eat seats ($20), Dec. 4 and Dec. 17, advance purchase only,
call 744-2248, ext. 1214.
Healthy Charleston Challenge
Johnson, Ph.D., Health 1st, and Janis Newton, MUSC Wellness
Center, shared details about the Spring 2011 Healthy Charleston
Challenge (Biggest Loser) held at MUSC. This program has been ongoing
since 2008. The spring session will be Jan. 13 to March 24. A Health
1st team also is being formed. Visit http://www.musc.edu/hsc/ or e-mail
Herbert, director of Organizational Performance, updated managers about
results from the town hall meetings. Initial feedback showed an
increase in meeting attendance (goal, 23 percent; actual, 19 percent).
quality patient care in a safe environment.
Hooks was introduced as the new MUSC Performance Improvement Department
manager. Hooks, who is experienced in process improvement, comes to
MUSC after serving 25 years in the USAF. Within the past year,
the medical center has been working to elevate its performance
improvement efforts. Hooks challenged managers with two questions
relating to performance and patient care and encouraged them to seek
the new Performance Improvement Team’s assistance within their
departments. Call 792-4906.
with compassion, respect and excellence.
Thompson, Patient Family Centered Care, reminded managers about the
change to Avatar. Since Sept. 30, information uploads to Press Ganey
had ceased (with exception to Pediatric Inpatient and Pediatric ED
areas). Avatar will be available by late November and early December;
Press Ganey users will receive Avatar login information; a training
Webinar is planned sometime in December; onsite Avatar training is
scheduled for late January and early February; and standard monthly
training for staff will begin in March. Visit the Avatar Web page on
the MUHA intranet.
Friday, Nov. 19,