People—Fostering employee pride and loyalty
To Medical Center Employees:
am pleased to announce the medical center (MUHA) has made arrangements
to enable transfer of paid time off (PTO) hours to support the
humanitarian operations in Haiti. I want to thank Karen Cellars of
Laboratory Medicine for her suggestion that we pursue this PTO
Instructions have been issued through separate e-mail to medical center employees and can be located at https://www.musc.edu/medcenter/news/haiti_relief.html.
Employees may transfer from eight to 40 hours into a leave pool. A
check will be written for the cash value of the leave and concerned
employees’ leave balances will be reduced by the amount of leave
Medical center employees will have until Feb. 27 to transfer PTO for
this cause. Interested individuals are encouraged to complete the
paperwork as soon as practical. A check will be written to the MUSC
Haiti Relief Fund at the Coastal Community Foundation. Please read the
instructions for additional details.
On another matter, at the Feb. 2 management communications meeting,
Vince Dibble, manager, OCIO-IS Telecommunications and Network Services,
announced to the management team plans to improve our MUSC telephone
system to include caller display. Please see a letter from President
Ray Greenberg, M.D., Ph.D., and an article by George Spain, Information
Services, in this week’s The Catalyst for additional details.
Finally, plans have been made for a series of 45 minute medical center
town hall meetings beginning Feb. 18. Agenda topics will include our
fiscal year goals, patient satisfaction results, culture of safety
survey results, and other topics. Everyone is encouraged to attend. The
tentative meeting schedule is below. Not indicated below are some town
hall meetings for large departments that are being held in place of the
routine department-based meetings.
Thank you very much.
W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center
Town hall meetings
Feb. 18: 3:30 p.m., IOP Auditorium; Feb. 19: 2 p.m., Room 120, Hollings Cancer Center; Feb. 22: 7:30 a.m., SEI Auditorium, and 3 p.m., 2W Amphitheater; Feb. 23: 11 a.m., 2W Amphitheater, and 3 p.m., ART Auditorium; Feb. 24:11 a.m., IOP Auditorium, and 2 p.m., SEI Auditorium; Feb. 25: 11 a.m., ART Auditorium; Feb. 26: 7:30 a.m., 2W Amphitheater, and 11 a.m., SEI Auditorium
Nagy of LifePoint Inc., South Carolina’s organ and tissue procurement
program, recognized excellence among MUSC team of nurses, physicians
and medical personnel committed to the process. Nagy praised the role
of critical care nurses for contacting and working with LifePoint when
they have a patient who is at end of life and a candidate for organ
donation. She also presented a U.S. Department of Health and Human Services’
(DHHS) Medal of Honor Award for achieving more than 75 percent organ
donation rate sustained within a 12-month period.
Of the 31 people registered through the program, about 26 people were
identified as eligible organ donors or 84 percent of the national
average. Nagy presented the medal to the hospital’s critical care
nurses Grace Laird, Danielle Prox and Denise Batchelor of NSICU, Laura
Zimmerman and Cindy Fuda of STICU and Leslie Cerenzia, MICU.
Patient Education Quality Award
Pat Cawley, M.D., Medical University Hospital
executive medical director, and Natalie Carr, of the GetWell Network,
of the hospital’s patient bedside network for services and patient
recognized employees for their efforts in promoting patient education
Christine Mancine accepts her GetWell Network award from Dr. Pat Cawley.
The 2009 awards were presented in three
categories: Patient education engagement/greatest increase in completed
educational videos—Gladys Villariza, R.N., 6E Transplant/Urology; Most
completed education (overall)—Christine Mancine, R.N., Heart &
Vascular Center; and Most Completed Unit Award—5East Children’s
Service/Postpartum, Kim Harris-Eaton, R.N.
- Family Medical Leave Act (FMLA): 9-11 a.m., Feb. 18, Room 628, CSB
- Human Resource Training— Completing HR
Administrative Paperwork (PEARS, Separation Notice, FMLA, etc.): 9 a.m.
to noon, Feb. 24, Room 628, CSB
- Personnel File Review: 1 –2 p.m., 2 West Classroom
SuccessFactors—Staff qualifications from LDI
databases are now appearing in SuccessFactors. Supervisors and staff
can view the data in SuccessFactors. Data entry and reporting continues
in the LDI database.
Job Description Manager module rollout is under way
- HR is working with leaders one area at a time to load job descriptions
- Job descriptions in SuccessFactors will be identical in each department by classifications
- Leaders can prepare by starting to standardize job descriptions
- Questions should be directed to Lynn Campbell, 792-1684 or Campbell@musc.edu
- Tools available at LDI Web site under resources
- 2010 HML conversations should be completed by March 15
- Contact Karen Rankine, 792-7690 or firstname.lastname@example.org
Benefit of the Month—February
Happy New You is a new promotion unveiled in
January that promotes good health and prevention in the community.
Employees can access free online tools to help them stay on track with
their health resolutions. It offers online tools to support employees
and their families.
Annual Fit Testing
Wayne Brannan, University Risk Management
director, spoke about changes connected with EHS Pre-employment/Post
offer screening respiratory fit testing (N-95) As of Jan. 4,
respiratory fit testing was included as part of new employee
orientation and pre-health screening. Brannan also spoke about how Risk
Management has collaborated with the South Carolina State Occupational
Safety and Health Administration to improve the required annual medical
questionnaire form for N-95 respirators. The new form, now available on
the MUHA intranet under “respirator fit testing,” meets required OSHA
information to determine fitness to wear an N-95 respirator and has
reduced the number of questions from 65 to 5. This should reduce the
number of employees reporting to Employee Health Services with an
answer that requires additional medical surveillance. Data related to
this will be sent to Risk Management with future plans are to
transition this information to employees’ My records reports.
Vince Dibble, manager of telecommunications and
network services, OCIO-IS, presented information on the new Caller
Display, an update to MUSC’s telephone system on campus. Starting Feb.
17, calls made from an MUSC phone will now display a specific number on
phones with Caller ID.
Caller display is what is sent and Caller ID is what is seen on the
receiving phone. The change was prompted from the 15-year-old original
phone system as a way to improve patient care and customer service,
promote the values of MUSC Excellence and provide convenience for
patients, students, MUSC employees and the community.
Before implementation, the system was pilot tested various inpatient,
outpatient and administrative areas. Each area worked with a
representative to assist in communications, education and monitoring.
Results from the Pilot in these areas were both positive and favorable.
Pilot areas included Radiology, Medical University Hospital’s 5E,
Communi-cations Call Center, University Internal Medicine, Specialty
Care in North Charleston and the Office of the President and Vice
Within administrative areas, all phones send a
primary number as Caller Display to show up on Caller ID. Within
inpatient areas, nurses’ stations are programmed with a shared
extension bridged on each phone. Patient rooms all have send Caller
Display enabled. All other phones have primary extension of the phone
as the Caller Display.
In outpatient areas, departments may choose a few multiline phones to
be programmed with secondary bridged extensions for patient callback
Model exceptions: Dialing #32 prior to an outbound call will block
Caller Display; Call Centers—all phones will send main number as Caller
Display; Users with multiline phones that have bridged appearances of
other extensions other than their primary call appearance may obtain
dial tone from the bridged appearance to send that number as the Caller
Finance—Providing the highest value to patients while ensuring financial stability
Hargett, medical center controller, gave the financial report for the
six month period ending Dec. 31 fiscal year 2010 and fiscal year 2009.
Hargett reported that net income by the end of
December was $22.7 million against a $13.4 million budget with 14.2
days cash on hand reflecting a continued positive trend with cash
levels. The hospital’s financial performance is a result of a busy
census, controlling supply costs, improved productivity and higher case
mix index and reimbursements. Hargett reminded managers that achieving
21days cash on hand is goal to help relieve MUSC’s $20 million escrow
cash on bonds with HUD. If MUSC demonstrates three years of positive
operating income and 21 days cash on hand, the enterprise will receive
- Joan Herbert, MUHA director of organizational
performance, reminded managers about progress with upcoming Employee
Action Plan meetings as approved by Stuart Smith. She encouraged all
employees to participate and share their comments about the plan.
Herbert is available to attend area staff meetings to discuss the plan
in detail. Contact Herbert, 792-0726 or email@example.com.
- The next meeting is Feb. 16.
Friday, Feb. 5, 2010