People—Fostering employee pride and loyalty
To Medical Center Employees:
time to kick off our 2010 Medical Center Employee Partnership survey.
The survey will begin April 12 and conclude April 23. Everyone’s
participation in the survey is important. Departmental leaders will be
issuing details for survey completion. Please take time to complete the
This year we will again use Press Ganey, a national survey firm, to
conduct our Employee Partnership survey. The survey measures
employee satisfaction and engagement or the level of meaning and
purpose people find in their work and in the organization. The survey
will be conducted through use of web technology. I want to assure
everyone the survey results are confidential.
One of our medical center goals is to create a great place to work. The
results of the survey gauge our progress toward achieving our goal as
an organization and by department. The survey feedback is also used to
develop action plans for continued improvement in the future.
Departmental leaders will be sharing examples of what has been done
over the past couple of years to enhance employee satisfaction and
engagement. I will also send an e-mail to all medical center employees
to recap our accomplishments.
The results of the survey will be widely disseminated through this
newsletter, departmental meetings, town hall meetings, our Stop Light
Report (posted on the medical center intranet) and through other
Anyone with questions should contact their manager, Jane Scutt
(792-1839 or firstname.lastname@example.org) or Helena Bastian (792-5098 or
Again, please take time to complete the survey. Your opinion is highly valued.
W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center
Lovering-Steele, Health 1st director, and Katie Schumacher, American
Heart Association, reminded employees of the April 7 and April 21
National Start! Walking Day. Both events will begin at Noon, start at
the entrance to ART and Colbert Education Center and Library main
entrance and feature a 2/3-mile walk. For information, visit the Health
1st Website on the MUHA intranet.
Helena Bastian, MUHA HR director, reviewed the following information:
2010 Employee Partnership Survey (April 12-23)
- MUSC wants
to hear from you! MUHA will be conducting the 2010 Employee Partnership
Survey beginning April 12. Employees are encouraged to participate.
Your feedback is the key to our success.
- E-mail from Stuart Smith announcing the survey (April 8)
- Reminder e-mails will be sent throughout survey period
- Letters with random PIN numbers will be distributed to employees beginning April 12
- Survey is confidential (PIN numbers are only grouped by department for reporting purposes)
For information, contact your manager or Helena Bastian at email@example.com
New feature–Department Internal Posting–This feature allows department
to post positions for internal departmental staff. Contact Lynn
Interim Posting–Positions that become vacant due to an extended absence
are to be available to qualified employees. For information, refer to
MUHA HR Policy #4, Employment Procedure
SuccessFactors – Peer/Staff 360 training
HR will offer training to all employees on the new Peer and Staff 360 evaluation process in SuccessFactor
April 8, 9-11 a.m., Library Room 438; April 13, 9-11 a.m., ART
Auditorium; April 13, 1-3 p.m., Library, Room 436; April 15, 1-2 p.m.,
ART Auditorium; April 21, 10-11 a.m., 2West Amphitheater; April 22 and
April 28 (Drop-in), 8:30-10:30 a.m., Library, Room 436
For information, contact Tish Hyland, firstname.lastname@example.org
2010 National Hospital Week Activities (May 9-15)
MUSC is gearing up for this event and want to encourage employees to plan ahead for special events.
Third annual bake off and photo contest. Registration information will
be posted on the MUHA intranet on April 9. More information regarding
Hospital Week will be forthcoming
McKesson down time
Melissa Forinash, director of patient care systems and business support
services, OCIO, updated managers on the scheduled April 11-12 upgrade
to the McKesson’s Core Clinical Information Systems with Enterprise
Release 10. Organizers have been working on these upgrades since
November to update the hospital’s use of McKesson applications.
The upgrade will allow the hospital to utilize some advanced dosage
medication procedures for children and neonates, plus implement
computerized physician order entry (CPOE) in pediatrics as well as
confirming orders other than medication orders. Other system
enhancements include the ability to calculate/convert in clinical
documentation and establish the platform for future enhancements with
Total downtime is expected to be about 12 hours starting on April 11
(around 7 p.m.) The system should be online again again by 7 a.m. April
12. Systems affected during this period are clinical documentation,
medication administration, ED tracking board and CPOE. Full downtime
procedures will be in effect during this period. A communications plan
has been established and information will be sent explaining the down
time, assistance and training to residency coordinators, attending
physicians, nursing leadership, etc.
Finance – Providing the highest value to patients while ensuring financial stability
Cooper, Finance director, talked to managers about the FY 2011 MUHA
operating budget and timeline. Process includes the revenue, payroll
and general ledger budgets.
Revenue – Based on percentage increase in inpatient and outpatient
activity by service line activity utilizing strategic product budget
– FTE budget by job class will be established at March 24 pay period
level. This includes regular, agency, temporary and overtime employees.
Administration will confirm average merit percentage increase effective
ledger budget – Annualize March YTD total to project FY2010 actual
expenses due to recent high activity. Apply inflation factor of 5
percent for supplies and 3 percent for all other expenses as foundation
to start budget process.
Cooper asked managers to review and analyze their own department
budgets throughout April to make recommended adjustments for the FY2011
budget. Cooper reminded managers that from May 1-14, approved
adjustments will be input in the system. Final budget will be approved
by May 25. By June 2, a budget review will occur with senior leadership
and by June 18, a budget review with be presented to the Board of
Trustees. Look for more updates about the budget project via e-mail.
Quality – Providing quality patient care in a safe environment
Moody, Ascent Healthcare Solutions, presented Stuart Smith, vice
president of clinical operations for the Medical Center, and MUSC with
the 2010 Healthy Hospital Gold Award, the highest award level that any
hospital in the Carolinas has received. The award, which MUSC has won
for the second consecutive year, recognizes outstanding performance in
reducing environmental harm and improving overall hospital quality
through medical device through manufacturing and reprocessing. MUSC’s
Adult EP Cath Lab recognized more than $500,000 in savings in 2009.
MUSC’s total savings for MUSC was $1,056,641, plus a savings in waste
avoidance of 7,071 pounds.
Patient Safety Week awards
Carl Kennedy, Patient Safety outcomes manager, announced organizational
awards recognizing 2010 Patient Safety Awareness Week (March 7-13) and
the medical center’s continuing dedication to meeting patient safety
Linda Formby, R.N., Infection Prevention and Control manager, and
Cassandra Salgado, M.D., hospital epidemiologist, recognized hospital
units and their assigned infection preventionists for reductions in
their individual unit’s infection rates. Awards were presented to NICU,
MICU, TCU, 8E, Wanda Beardsley, 7C-Peds, 7B-Peds, PICU, PCICU, Infant
& Toddlers, Beth Rhoton, 7W, 85W, A6WX/ART, A6EX/ART, A3EX/ART,
A3WX/ART, A4EX/ART, A5EX/ART, CCU/ART, Bernadette Garry, 6E, 9W, NSICU,
Mary Allen, 6W, 10W, Pam Fogle, A5W/ART and 7W.
Heather Kokko, PharmD, director of Pharmacy Services, presented awards
to hospital units for providing the highest increase in Admin RX Unit
Scanning Rates. Recognized were 3North-IOP, 4E/ART, 5E/ART, 6E and 2JRU
Kennedy presented awards to hospital areas for
decreased/zero-mislabeled specimens – Labor & Delivery, MICU and
Phlebotomy Services. Ambulatory Services was the area recognized for
the greatest response in the culture of safety survey – (65-plus
percent). The 2010 Patient Safety Week poster contest winner was 7B.
Other entries recognized were from Radiology Services and 9E/9W.
Bernier, manager for Service Excellence in Ambulatory Services. Bernier
was previously a nurse recruiter in MUHA Human Resources.
Hargett, medical center controller, reminded managers to process all
invoices prior to the end of FY 2010 (June 30). Managers should check
with their departments to confirm if they are current with the
processing of all invoices.
- The next meeting is April 20.
Friday, April 6, 2010