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| Currents May 18
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To Medical Center
Employees
At the May 18 medical center management communications meeting, Becca
Weil, Bariatric Surgery Program Coordinator, announced that plans are
underway to roll out Sensitivity Training on Weight Bias. This training
is one of the requirements to maintain MUSC’s designation as a
Bariatric Center of Excellence. All employees will need to complete
this training by June 30 and everyone’s cooperation will be needed. The
training will be delivered through two methods, including live training
sessions and the online CATTS module which should take about fifteen
minutes to complete. Additional details will be widely disseminated
soon.
As previously communicated, the medical center’s Employee Partnership
Survey was conducted April 12 through April 23. The survey firm, Press
Ganey, reported that 71.9 percent of the medical center work force
completed the survey. Our goal was to reach or exceed an
organizationwide mean score of 72.5 or higher and we achieved a score
of 72.6.
Plans are to present highlights of the Employee Partnership Survey,
including strengths and opportunities, and other topics at medical
center town hall meetings in June. The town hall schedule is included
in this newsletter.
While we have received preliminary reports from Press Ganey, we will be
getting more data by the end of this month. As in the past, managers
will be asked to present specific department-based results in the
months ahead and to involve everyone in developing action plans for
continued improvement.
Finally, GetWellNetwork (GWN), Inc. honored hospitals at their recent
users’ conference for achievements in interactive care initiatives that
resulted in better patient outcomes and performance improvements. MUSC
received the overall achievement award for advancing hospitalwide
improvements in CARE Measure performance indicators in pneumonia
vaccination by 28.6 percent and smoking cessation by 7.9 percent. We
received the Financial Operations award for integrating retail pharmacy
with the GWN tool to provide patients with the ability to fill their
prescriptions (before discharge) from bedside. Congratulations to
everyone involved.
Thank you very much.
W. Stuart Smith
Vice President for
Clinical Operations and
Executive Director, MUSC Medical Center
Town hall meetings
June 17, 2 p.m., ART
Auditorium; June 18, 11
a.m., IOP Auditorium; June 21,
11 a.m., ART Auditorium; June 22,
2 p.m., Gazes Auditorium; June 23, 7:30 a.m., SEI
Auditorium; June 24, 10
a.m. and 3 p.m., 2 West Amphitheater; June 25, 10 a.m., SEI
Auditorium and 2 p.m., 2 West Amphitheater; June 28, 11 a.m., Room 120
Hollings Cancer Center; June 29,
11 a.m. 2 West Amphitheater
Additional
department-based sessions are scheduled but not listed above.
People—Fostering
employee pride and loyalty
Employee of the
Month—May
- Karen Boinest, 5th Floor-Ashley River Tower
house concierge, Volun-teer & Guest Services, was praised for her
resourcefulness in securing donated table umbrellas from Lowes of
West Ashley for ART’s mezzanine patio area. (by Kelly Hedges)
- Josephine Gillard, Rutledge Tower Environmental
Services, was recognized for her helpfulness after helping a patient
following a bathroom accident while visiting a 9th floor clinic.
Gillard took the time to clean, assist and comfort the patient and
provided temporary clothing. (by Lucy Singleton)
- Sarah deBarros, Perinatal Services
administration, was praised for her leadership in the April 9
Purses for Preemies campaign and sale benefiting the S.C. Lowcountry
Chapter of the March of Dimes. (by Debbie Browning)
- Kelly Cavins, R.N., stroke and epilepsy program
coordinator, Department of Neurosciences, was applauded for her
help with patients, physicians and employees. Cavins assisted with
admissions, referrals and other inquiries. (by Jill Sadlier)
Bee Street,
Courtenay Drive Road Closures
Dennis Frazier,
Facilities and Capital Improvements administrator, presented details on
the construction and road closure for the Bee Street and Courtenay
Drive Improvement Project, which will be conducted in four phases
during the next 10 months. Starting May 24, Bee Street will be closed
in both directions between Courtenay Drive and Bravo Street. The
project, which will improve roadway drainage and upgrades to this area,
will temporarily affect traffic around the Bee Street parking garage
main entrance. Access to the garage during this phase will be available
via the rear entrance across from Bravo Street as indicated by detour
signs. Road work may also occur along Courtenay Drive from Cannon
Street to Ralph H. Johnson Drive. At no time will Courtenay Drive be
blocked in either direction. Any temporary lane closures will occur
between 8 p.m. and 9 a.m., on different weekday and weekend schedules.
For information,
refer to the road closure story on page 15 of The Catalyst.
Patient
Education Engagement Awards
Patrick Cawley,
M.D., Medical University Hospital executive medical director, and
Natalie Carr, of the GetWell Network, praised hospital employees for
their continuing excellence in promoting patient education and engaging
in patients care. Awards were presented in three categories:
- Unit with
the Most Completions (April) – 6East/Transplant
- Individual
with the most completions —Myrtle Edwards, R.N., 5W/Antepartum
- Individual
with biggest increase from previous month— Stacie Stone, R.N.,
6E/Transplant
Carr recognized
MUSC in two GetWell Network Inc. annual Interactive Patient Care Awards
honored for patient care initiatives that resulted in better patient
outcomes improvements
- IPC
Financial/Operations— Recognition for the effective use of retail and
cross-referral applications combined with high quality processes,
resulting in incremental volume and revenues in pharmacy services (more
than $98K increase in ART pharmacy revenue)
- Overall
achievement award— Recognizing outstanding achievement and performance
improvement in quality and service through patient care.
Sensitivity
training on weight bias
Becca Weil, R.N.,
Bariatric Clinic Surgery Program Coordinator (DDC), announced
plans for a hospitalwide mandatory sensitivity training class on weight
bias.
This training is
required to help maintain the Bariatric Surgery Center of Excellence
status. The training program will be available online using a CATTS
module and post-test. Live training sessions also will be offered.
Completion date is June 30.
HR update
PTO update
- PTO Cash-in/PTO Conversion will be available
July 21
- Eligible employees may cash in/convert up to 40
hours of accrued PTO provided a balance of 120 hours of PTO remains
after cash-in
- PTO Cash-in incentive is subject to appropriate
taxes and deductions for lump sum pay—25 percent federal tax, 7.65
percent FICA and 7 percent state tax
- PTO cash-in or conversion will be based on
accrued balance as of July 3
- Eligible employees must submit an online
request form to payroll by July 15. Online request is available via My
Record; Instructions are available via the medical center Intranet
- Option for a December PTO Cash-in opportunity
will be determined at a later date
- In support of 2010 YES Campaign, MUHA will be
affording eligible employees the opportunity to transfer PTO hours in
support of the campaign; This request is separate and independent of
any other pledges to the YES Campaign; Employees will be able to
transfer the cash value of PTO hours, MUHA will write a check for the
total cash value of the PTO hours transferred;
- The transferred hours will not be considered
gross income and concerned employees will not pay normal taxes on the
value of the leave transferred
- MUHA has been advised by tax counsel that PTO
hours transferred cannot be claimed as a tax deductible gift
- To be eligible, an employee must have a
remaining balance of 120 PTO hours
- Employees may request to transfer a minimum of
eight hours maximum of 40 hours of accrued PTO
- Online MUHA PTO transfer request is available
via My Record. All requests must be submitted online and received by
June 28.
- Changes to HR Policy 16—Performance management;
HR Policy 19 —Paid time off, donation/transfer; HR Policy
31—Affiliation agreement
- Policy revised to incorporate new
SuccessFactors process; section deleted referencing transition to new
performance management process; definitions modified to reflect
SuccessFactors terminology (i.e. supervisor vs. rater)
- Section A. 2 – Determination of review dates:
Employee performance is reviewed on a regular basis to coincide with
the universal review period of July 1 to June 30; Reviews should be
completed and discussed with employees by Aug. 31 unless there are
extenuating circumstances; Employees hired between July 1 and March 31
will receive a rating for the current fiscal year review period ending
June 30. Employees hired on/after April 1 will not be reviewed until
June 30 of the following fiscal year.
- Section D.2.b—Pillar goals: Employees who are
promoted/transferred or reclassified to a leadership position in the
first six months of the review cycle will be evaluated on leader pillar
goals. If the change to a leadership position takes place during the
second six months of the review cycle, the supervisor will determine
whether the employee is to be evaluated on leader/staff pillar goals.
- Policy title change—Paid time off (PTO)
donation to Paid time off (PTO) donation/transfer
- Policy (modification to include transfer
option)—Specific instructions may also be issued in very limited
situations to enable PTO transfers for campaigns that support
organizationwide interests, such as MUSC YES campaign. MUHA’s ability
to enable PTO transfer of this nature depends upon the organization’s
cash on hand. PTO transfers of this kind will be subject to relevant
tax regulations.
- New policy—Established to outline procedures
for any agency (i.e. schools) affiliation with MUHA for the purpose of
placing students in rotations/internships.
- Departmental returns checklist communication
slip for separating employees
Department should
provide exiting employees with the communication slip and encourage
employees to complete exit interview.
Service—Serving
the public with compassion, respect and excellence
 Dan Altman, Support Services, introduced a
Support Services Tele-phone Call Tree tool.
Users may access
it via the MUHA intranet using the staff tool box scroll bar under
“useful links.” Employees can scroll from a list of 19 support services
areas to obtain contact phone numbers and categorized under general
information, day, evening and night shifts.
Announcements
- Gayle Grieger, Hospital Patient Accounting, was
named as interim position of government collection managers and
chargemaster. Grieger, who also works as coordinator of revenue
systems, has been at MUSC since May 2006.
- The next meeting is June 1.
Friday,
May 21, 2010
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