The Medical Center Employee Partnership Survey was conducted April 12
through April 23. The survey firm, Press Ganey, has given us the
preliminary results and I am pleased to report that we reached our
overall organizationwide goal. Our goal was a mean score of 72.5 and we
Of significance, 4,640 Medical Center employees (including some
contracted services) or 71.9 percent of the work force participated in
the survey. I want to thank everyone who took time to complete the
Press Ganey will be providing us with additional survey data during the
next few weeks. We will present a summary of the organizationwide
findings during the June town hall meetings listed below.
Managers will be asked to roll out department-based survey results in
the months ahead and to involve everyone in developing new action plans
for continued improvement.
On another matter, National Nurses Week and National Hospital Week are
celebrated May 6 – 12 and May 9 – 15, respectively. Numerous activities
have been scheduled to recognize accomplishments and to express
appreciation for exceptional service. A summary of activities planned
can be found on the medical center intranet at https://www.musc.edu/medcenter/.
Finally, as indicated in this newsletter, eligible medical center
(MUHA) employees will have the opportunity to cash-in up to 40 hours of
PTO this July (The option for a December 2010 PTO cash-in will be
determined at a later date). Also, medical center employees will be
able to transfer the cash value of PTO to the MUSC YES campaign this
year. Additional details are included in this newsletter and will soon
be posted on the medical center intranet.
W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center
Town hall meetings
June 17, 2 p.m., ART
Auditorium; June 18, 11
a.m., IOP Auditorium; June 21,
11 a.m., ART Auditorium; June
22, 2 p.m., Gazes Auditorium; June 23, 7:30 a.m., SEI
Auditorium; June 24, 10
a.m. and 3 p.m., 2 West Amphitheater; June 25, 10 a.m., SEI
Auditorium and 2 p.m., 2 West Amphitheater; June 28, 11 a.m., Room 120
Hollings Cancer Center; June
29, 11 a.m. 2 West Amphitheater
department-based sessions are scheduled but not listed above.
Finance—Providing the highest value to patients while ensuring
Steve Hargett, controller, reviewed
details for the nine month period ending March 31 fiscal year (FY) 2010
and FY 2009.
He reported that bottom line is approximately $29 million, with $3
million ahead of the budget for entire fiscal year. Hargett encouraged
managers to continue processing invoices before FY’s end. For March,
MUHA had $40.6 million cash with 16.4 days cash on hand. April’s cash
was predicted at $48 million. Hargett could not predict if the
organization could meet the $52 million and 21 days cash on hand FY
goals due to June having three pay periods, but it will be close.
Auditors will be arriving May 10 to conduct two weeks of interim work
in advance of their August audit.
employee pride and loyalty
MUHA HR director, reviewed the following information:
Hospital Week Activities (May 9-15)
10) – Bagels and fruit (morning and afternoon)—Served by hospital
administrators, directors and managers
Monday to Thursday – MUSC Trivia; Test your MUSC knowledge. Visit the
MUHA intranet for the Trivia Question of the Day, employees who answer
correctly will be entered into a drawing to win a prize (Employees may
only win once)
Tuesday (May 11) — Costco (ART lobby) and Sam’s Club (University
Hospital) visits, 10 a.m. to 2 p.m.
Wellness Wednesday (May 12)—Massages, 10 a.m. to 1 p.m., Room 5044,
ART; Children’s Hospital lobby and IOP lobby, 10 a.m. to 1 p.m.
Wednesday Evening—Ice Cream Social (for night staff), 10:30 p.m. to
Midnight, ART and University Hospital cafeteria and IOP
lobby—Served by administrators, directors and managers,
Thursday (May 13) —Third Annual Bake Off (ART and University Hospital
cafeterias), judging at 2:30 p.m. (One entry per employee)
Friday (May 14 —Photo contest, Children’s Hospital lobby. Registration
is required, judging at 2:30 p.m. (Only one entry per employee)
For information, call Tammy Rapp, firstname.lastname@example.org or Nicole Bernier,
• Final details of FY 2010-2011 Pay Plan are under
review and will be announced when approved.
• PTO Cash-in/PTO Conversion will be available July
• Eligible employees may cash in/convert up to 40
hours of accrued PTO provided a balance of 120 hours of PTO remains
• Eligible employees must submit an online request
form to payroll by July 9. Online request form will be available on
MUHA intranet on/around May 18.
• Option for a December PTO Cash-in will be
determined at a later date.
• PRO Cash-in incentive is subject to appropriate
taxes and deductions for lump sum pay – 25 percent federal tax, 7.65
percent FICA and 7 percent state tax
• PTO cash-in or conversion will be based on accrued
PTO balance as of July 3
• In support of 2010 YES Campaign, MUHA will allow
eligible employees an opportunity to transfer PTO hours in support of
the campaign. This request is separate and independent of pledges to
the YES Campaign
• Employees may transfer the cash value of PTO hours.
MUHA will write a check for the total cash value of PTO hours
• Transferred hours will not be considered gross
income and concerned employees will not pay normal taxes on the value
of leave transferred. Tax counsel advises that PTO hours that are
transferred cannot be claimed as a tax deductible gift.
• To be eligible, an employee must have a remaining
balance of 120 PTO hours
• Employees may request to transfer a minimum of 8
hours maximum of 40 hours of accrued PTO to support he campaign.
• Online MUHA PTO transfer request form will be
available on the MUHA intranet on or around May 18. Requests must be
• Peer review is ongoing through May 15
• Annual (self) reviews roll out is scheduled May 15
• Annual Review Training (all staff) begins May 18
• SuccessFactors training Web site will be updated
and will feature an online tutorial (now under construction)
Benefit of the
Month – May
Employees can enjoy a one-week complimentary pass to the MUSC Wellness
Center throughout May (Offer expires May 31). The facility is open to
all MUSC and MUHA employees. Employees may tour the facility and
receive a $100 discount off the annual non-MUSC membership fee and can
set up payroll deduction. For information, call 792-5757 or visit http://www.musc.edu/hsc.
Pam Marek, Decision Support Services manager, reminded managers of the
final quarterly Action O-I data submission class (drop-in), 8 to 11
a.m., May 7. She also talked about some changes involving ambulatory
clinics (any outpatient clinic area) and the adoption of APCs as a way
to measure staff workload. Marek will meet with department managers and
employees in the coming weeks and provide regular updates on this
effort. Meanwhile, major renovations continue throughout medical center
inpatient areas and Marek hopes to organize an internal task force to
offer guidance and solicit input to support these changes.
Office of Development’s Becky Dornisch and Whitney McLuen, both
reported about 2010 Yearly Employee Support (YES) campaign (May to
June). Since 1988, MUSC employees have contributed more than $5 million
to the YES Campaign. All money raised goes to support any of the 1,200
funds within the MUSC Foundation. This year’s goal is $300,000 and the
theme is “every gift counts.” The 2010 campaign chair is Darlene
Shaw, Ph.D., associate provost for education and student life and
leadership chair is Bill Moran, M.D., professor and director of general
Campaign pledge forms are available. Gifts are tax-deductible and can
be made via check, credit card, pledge or payroll deduction. Call
792-1973 or visit http://www.musc.edu/giving.
Steve Paterniti, Business Development & Marketing Services,
reviewed user instructions for submitting emergency weather information
using the new general/emergency information line or Green Card system.
Messaging instructions were distributed to managers. Managers are
advised to prepare their message using a suggested format, which
includes name, date, time, nature of weather emergency or issue and
status. Users log in using their MUSC NetID and password and review and
edit their topics. Once complete, they can review their topics by
calling 805-5010 or 1-866-398-1586. For questions, call 792-8958.
policy and guidelines
Kerri Glover, Business Development & Marketing Services, Heather
Woolwine, Office of Public Relations and Reece Smith, medical center
compliance, reviewed concerns relating to the use of social media in
the workplace. Marketing Services and Public Relations began evaluating
the value of Facebook, Twitter, YouTube and other products about a year
ago as a way to promote good will and enhance MUSC’s reputation and
brand with the public and press. Currently, there are about 30 MUSC
groups on Facebook. The team explored multiple areas and collaborated
with departments and groups to respond to questions about
1. MUSC has policies governing IT and news
media/public communications, but no specific online communications or
social media policy.
2. Marketing and PR met with OCIO, MUHA and
University HR, MUHA and University Compliance, MUHA and University
Legal and the Student Facebook Committee regarding social media.
3. Guidelines were developed and approved by
Marketing Advisory Council and the President’s Council. These
guidelines are similar to other institutions including St. Jude’s, Mayo
Clinic and Brigham & Women’s Hospital.
4. Social media guidelines will be posted on
MUSChealth.com, MUSC.edu and MUSC Intranet.
5. The guidelines:
• do not supersede existing policies
• represent official MUSC social media
• guide personal use of social media as an MUSC
• evaluate official pages and those that violate MUSC
policy or guidelines may be removed
• allow departments to govern employee usage
6. Three Ps of social media – Institution looks
to managers and supervisors in handling employee situations as it
relates to social media
• Productivity – Evaluate improper usage of Internet
time at work.
• Professionalism – Monitor and evaluate behaviors to
ensure appropriate conduct.
• Privacy — Employees should refrain from discussing
patient care information at all times. This includes all social
networking sites and other media.
- The next
meeting is May 18.
Friday, May 7,