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MUSC Medical Links Charleston Links Archives Catalyst Advertisers Seminars and Events Research Studies Public Relations Research Grants MUSC home page Community Happenings Campus News Applause



Medical Center Excellence

'Making a difference every day'

February Employees of the Month

Vanessa Stewart, Volunteer Services
The nomination read in part: "My wife is a patient in the ICU on the fourth floor of the university hospital. One of the lenses popped out of her glasses, and I took them to Vanessa and asked if there was a place locally I might be able to get them fixed. Rather than providing names of local businesses, she told me to come with her. She took me to the Storm Eye Institute clinic and asked the staff if they had anyone there that might be able to fix the glasses for his wife. She sat and waited with me while someone took the glasses in the back. When they returned with the glasses, they were completely fixed. My wife can see now and that is possible because of your employee. I'm on my way back to Hilton Head, so the thought of leaving her without vision was upsetting."
Nominated by Katy Kuder

Ralph Anavitate, Facilities Management
The nomination read in part: "On behalf of the entire Heart & Vascular Center, the Prep & Recovery team would like to nominate our maintenance person, Rafael, for going above and beyond on a daily basis. Recently, we discharged a patient and the wheelchair foot rest was loose. We reported it to Rafael and not only did he fix that chair, but he took it upon himself to fix all six of our other wheelchairs. He never says 'it's not my job' and he takes pride in everything that he does for the HVC. He refers to HVC as his home and to the staff members as his family. He treats the patients, his coworkers, and everyone he encounters with respect. He truly makes all of our lives much easier!"
Nominated by Melissa Southard

Michael Townsend, Clinical Neurophysiology Services
The nomination read in part: "I was having an unusually busy day and had a STAT exam that needed to be completed at ART. I thought I would have time to complete the exam and return to the department before my scheduled outpatient arrived. However, while finishing up at ART, I received a page that my patient had arrived, and it was 30 minutes early! I called the department to let them know where I was and told them it would be helpful if someone could go ahead and figure out which room I could use before I got there. When I arrived to the department I didn't see anyone, so I was looking into the rooms to see if there was one available for me. To my surprise, there was a clean, empty room waiting for me with my Carotid machine plugged in, turned on, and ready to go! Someone had taken the time to go above and beyond what was asked of them, find out which exam the patient was having, get the right machine out of storage, and have it all set up. I was told that Michael Townsend was the outstanding employee that had done this for me."
Nominated by Shannon Harmon

Physician of the month

Natasha Ruth M.D., Pediatrics—Rheumatology
"I am the supervisor of the Referral Call Center (Health Connection/Meduline) and this morning one of our customer service representatives, Angela Aumen, received a call regarding a patient who had driven from Rock Hill to see Dr. Passo. Apparently, the appointment had been bumped by the schedulers, but the family was not informed. Three people went above and beyond their responsibilities to provide service recovery for this family. Allison Spencer is a representative in the Rutledge Tower information desk and called our office to see if we could assist the family. Angela Aumen found out that Dr. Natasha Ruth graciously agreed to see the patient and turned what could have been a terrible inconvenience to this family into a positive experience. By Allison, Angela and Dr. Ruth's working as a team, this family was able to experience MUSC Excellence at work. I am proud to be a part of the MUSC family and wanted to share this experience with you."
Nominated by Susan Lucas

Taking the safety pledge

The STICU staff took the safety pledge to heart and won the Hospital Wide Safety Pledge Contest. The contest was created by the MUSC Trauma Injury Prevention Program and Safe Kids. The goal of the contest was to have as many employees as possible commit to making one safety change in their own behavior outside of work. Examples of pledges are making sure everyone in the family is wearing a bike helmet, not texting while driving, wearing a motorcycle helmet, taking swim lessons or wearing reflective clothing when walking the dog.


Friday, March 25, 2011

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