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"I
received a letter from a nursing
colleague who needed help getting a
patient some antiemetic medication that
had been overlooked, and was not given
to a patient. Amy not only found a
pharmacy that would fill the
prescription, but also picked it up, and
delivered it to the patient's home. The
amount of energy and patience it took
for her to help this patient, instead of
hurrying home to her family, is to be
commended. I am so proud to work with
people who step in to aid not only the
patient but their coworkers. People like
Amy make Hollings Cancer Center the
special place that it is."
"Carolyn Simmons
has been an employee of MUSC for more
than 30 years. She has exhibited the
characteristic of MUSC Excellence
throughout her career. This is evident
through her dedication in providing
excellent quality care in her role as a
unit secretary. One example of her
dedication occurred last week as I was
trying to assist a lost patient to his
appointment. The patient, who is from
Ravenel, had a 2 p.m. appointment at the
specialty clinic in North Charleston. It
was 2 p.m., and he thought the
appointment was downtown. I met the
patient and his family at the Clinical
Sciences Building ramp as they were
struggling to carry the patient, a
paraplegic, back to the car. I told them
to wait in the car, and I will try my
best to get them directions to the
clinic and reschedule their appointment
the same day as needed. I called the
scheduling office and was informed that
they were unable to accommodate the
patient that day because it was already
past 2 p.m. I called Ms. Simmons to
help. She came down to the ramp and
started working her magic. She had one
phone on one ear to call central
scheduling and had another phone on her
other ear to call the specialty clinic.
When she hung up both phones, she was
able to get directions to the specialty
clinic and schedule the appointment on
that same day. She also spoke with the
patient and his family herself so I
could go to my next scheduled meeting.
Because of her dedication to patient
service, the patient was able to go to
his follow-up appointment and did not
need to re-schedule or travel again on
another day." 
"Besides being
very friendly, Kevin went above and
beyond on Friday morning. The toilet
next door was emptying into our shower
and left human waste behind. I called
for help around 9:30 a.m. When Kevin
came in to clean, he called maintenance
again and the problem was fixed in about
15 minutes. He was very concerned about
my husband (a transplant patient) being
near the waste in the bathroom, and I
felt that he understood me completely
and cared for my husband's well-being.
He even came by about an hour later to
see how we were doing. It is very clear
he values his job and patient care. Very
uplifting to see his smiling face."
"Dr.
Hoying went above and beyond her duty the
other night with a Family Medicine
patient. She returned my page in record
time and came to evaluate the patient
within the time-frame she gave me. She
also fed beef broth to the patient and
provided support during placement of a
foley catheter. She was very calm and
comforting towards the patient and the
patient's mother. I appreciate the time
she took with the patient as well as her
respectful attitude towards me as the
registered nurse. She even had time to
obtain a blanket for another Family
Medicine patient, rather that just passing
it along. Thank you Dr. Hoying for your
commitment to your patients and your
colleagues."|
The Catalyst Online is published weekly by the MUSC Office of Public Relations for the faculty, employees and students of the Medical University of South Carolina. The Catalyst Online editor, Kim Draughn, can be reached at 792-4107 or by email, catalyst@musc.edu. Editorial copy can be submitted to The Catalyst Online and to The Catalyst in print by fax, 792-6723, or by email to catalyst@musc.edu. To place an ad in The Catalyst hardcopy, call Island Publications at 849-1778, ext. 201. |