Bill Spring, Heart & Vascular Service Line administrator, and Jim Brook, Oncology Service Line administrator, reviewed details of the town hall gatherings.
Employees were asked to sign in to receive an email linking them to an online survey. Employees who complete the survey are eligible for two gift certificate drawings courtesy of Sodexo.
Spring reviewed the agenda formatted in the MUSC Excellence's five pillars: service, people, quality, finance and growth.
Service – Serving the public with compassion, respect and excellence
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) composite at or above the 75th percentile (current result: 3 of 10; goal is 7:10). MUSC overall patient perception measured by Avatar patient satisfaction survey tool (adult patients) reports a mean score of 92.04 (goal: 92.34).
People – Fostering employee pride and loyalty
The employee partnership mean score goal is 73.1. The physician satisfaction means score goal is 75.6.
Quality – Providing quality patient care in a safe environment
The hospital's compliance with hand hygiene audits continues to impress beyond the national average of 50 percent. Hand hygiene compliance climbed to 88 percent (stretch goal: 90 percent) since the end of December.
For fiscal year 2012, ideal care, a composite of patient care outcomes and processes, mean score is 3.1 (goal is 3.5).
Finance – Providing the highest value to patients while ensuring financial stability
The medical center's cost per case mix index (the average diagnosis-related group weight for all of a hospital's Medicare volume) adjusted discharge achieved a result of $9,269 through November (goal is $8,750). Also net income at year's end reported $10.9 million (year to date is $12.75 million) with a goal of $25.5 million.
Growth – Growing to meet the needs of those we serve
Inpatient patient admissions and outpatient visits have surpassed goals. Inpatient volume increased by 2.2 percent (result: 4.2 percent; goal is 2 percent). Outpatient visits showed an increase of 0.45 percent through December.
Celebrating successes
MUHA 2012 employees of the month (September to November) include Velvateen Gordon, Laura Dias, Anniei Bass, Kathy Kuropwsi and Shannon Harmon. Daisy Winners — Becky Hank, Toschira Thomas, Jessica Stout and Claudia Miller; Medical director of the quarter; Scott Russell, M.D.; Physicians of the month — Ryan Gunselman, M.D., and Donna Johnson, M.D.
Other
2011 S.C. Infection Preventionist of the Year, Linda Formby; PICU was recognized by Consumer Reports and the S.C. Hospital Association for infection prevention practices (no central line bloodstream infections for two years); MUSC Trauma Program received verification as a certified Level 1 Trauma Center by the American College of Surgeons and is the only one in the state; the Diabetes Program was certified by the Joint Commission; Stroke Program recertified by Joint Commission; and Ventricular Assist Device program accomplished their intracycle certification review.
Magnet update
Brook shared details of MUHA's celebration of the Magnet journey with a Jan. 18 kick off. Magnet designation is an award for health care organizations in recognition of high standards for quality of patient care and excellence in nursing practice. The Magnet working group co-chairs and their teams are developing action plans to address opportunities. Unit Magnet champions are meeting monthly to assist in implementing action plans and disseminating information. Nursing formal education and certification goals are being established. Meetings with interprofessional strategic partners within MUSC are in progress. Nurse satisfaction, patient satisfaction and nurse sensitive quality benchmarked data is being collected and reviewed.
MUSC Clinical Enterprise Strategic Plan
This three-year initiative was developed by leadership in the College of Medicine, MUSC Physicians and MUHA to build a foundation to ensure success in the future.
The plan challenges MUSC to become one of the top 25 academic medical centers in the U.S. by 2015. It focuses on seven key strategies: unify and align the clinical enterprise; expand MUSC brand; expand access and capacity; grow primary carte and outpatient services; develop statewide partnerships; build human and financial capital and invest in communications and information systems. Jack Feussner, M.D., executive senior associate dean, College of Medicine, and Stuart Smith, vice president for Clinical Operations and MUSC medical center executive director, will be rolling out the work plan and additional details as progress is made.
Employee partnership, Culture of Safety action plans
The status of action plan activities was reviewed. Education has been provided to leaders on both "Just Culture" and basic practices of rounding with employees and Stop Light Reports to build employee participation. Currently a search is in progress to identify a viable mechanism to solicit and utilize employee ideas.
Looking ahead
MUSC is finalizing plans to be a tobacco-free campus effective March 1. MUSC Employee Wellness is providing smoking cessation programs to help employees and students quit. Visit http://wwwmusc.edu/Tobaccofree.
Town hall meeting schedule
The next meetings will be Feb. 6 at 11 a.m., 2 West Amphitheater; Feb. 7 at 10 a.m., 2 West Amphitheater; and Feb. 8 at noon, 2 West Amphitheater.
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