To Medical Center Employees

Plans are being made to conduct our annual employee commitment survey soon. We anticipate the survey will be conducted during April 16 – 27. Your participation and input is extremely important to help in making MUSC a great place to work. The College of Medicine and MUSC Physicians are also planning to conduct their employee commitment survey in the months ahead and will be announcing details later.

Recently we selected a new vendor, Morehead, for the survey system, analysis and coaching. The Morehead product provides a more relevant database for benchmarking, including a significant number of academic medical centers and regional hospitals. Morehead's clients include over 70 Magnet-designated facilities and 45 percent of the U. S. News & World Report's "Honor Roll Hospitals."

Morehead prefers the term "employee commitment" which is often used synonymously with "employee engagement." The survey will focus on three broad domains including organization, manager, and employee with a number of "themes" within each domain.

One of the strengths of the Morehead product is the action planning system, which will enhance our ability to prepare action plans, track and report progress. The survey will include some patient safety questions which will complement, but not replace, the Agency for Healthcare Research and Quality patient safety survey. The action planning system should help considerably with combining employee commitment and patient safety action plans.

Managers will be asked to designate "ambassadors" who will serve to educate others in their respective areas concerning the survey and promote participation. As in the past, the survey will be conducted through the use of Web technology. Work unit or departmental representatives will be provided training to access the results and reports for their areas.

I strongly encourage everyone to participate in the survey. Last year 72 percent of staff participated. We're hoping for at least 80 percent this year. Individual responses will be anonymous. Organizationwide survey results will be widely communicated and used to develop action plans for continued improvement. Additional details will be issued soon.

W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center

People–Fostering employee pride and loyalty

Wins
The Transplant Center and Lifepoint-South Carolina achieved a 92 percent donation rate for 2012 among medically-suitable patients with tissue and organ donation. Thanks also go to the nursing staff who provide support to patients and families who make the choice to participate in organ recovery services.

HR update
Helena Bastian, MUHA HR director, and Kim Duncan, HRIS manager, provided the following information:
Employee Commitment Survey update

• Survey dates: April 16 to April 27
• Mapping update will be completed by March 23
• Manager Overview Meeting: March 27 following the Special Communications Meeting
• Ambassador Program—Each area will have an employee designated to assist and answer questions during the survey period.
• Registered nurses are reminded to renew their licenses by April 30

CATTS

• The due date for CATTS mandatory lessons will now correspond with the universal review period of July 1 to June 30.
• Mandatory lessons are due by June 30

SuccessFactors update

• 360 Staff Peer Reviews should be completed by April (do clean up from prior years first)
• HR is available to speak at staff meetings about peer reviews or annual review process (for March or April)
• Self review: May 1 to May 31
• Annual Reviews are due Aug. 31
• Planning forms are due Sept. 30
• Use Transitional Planning Form for employees who transfer from April to June
• New hires on or after April 1 will not receive a review for this fiscal year
• Use "Send Back Employee Self Review" button
• Annual review presentation is located on the MUHA intranet under SuccessFactors, Annual Performance Review, Employees 2011
• Jeopardy Game is located on the MUHA intranet under SuccessFactors, Jeopardy Annual Review
• Online tutorial is available on the MUHA intranet under Annual Performance Review-Tutorial Employees
• User guide is located on the MUHA intranet under SuccessFactors, Complete Self Review
  

For information about SuccessFactors, contact Michelle Foreman, 792-6192, foreman@musc.edu; Kim Duncan, 792-1962, duncanki@musc.edu; Latonia Allen, 792-2805, allenla@musc.edu

March for Babies
The 2012 MUSC and March of Dimes March for Babies will take place at 9 a.m., April 28 at Cannon Park. Registration begins at 8 a.m. MUSC employees are encouraged to walk and join the MUSC team. Visit http://www.marchforbabies.org/team/teammusc.

Contact Debbie Browning at brownind@musc.edu or Sarah deBarros at debarros@musc.edu.

Quality – Providing quality patient care in a safe environment
Cassandra Salgado, M.D., medical center epidemiologist, and Linda Formby, Infection Prevention and Control manager, recognized excellence in 2011 for reduced infection rates with the medical center's annual infection prevention awards. Units were evaluated for reductions in four measures: central line associated blood stream infection rates (CLABSI), ventilator-associated pneumonia (VAP), methicillin-resistant Staphylococcus aureus (MRSA) and vancomycin-resistant enterococci (VRE) colonizations. A total of 37 CLABSI, 19 VAP and 88 colonizations with MRSA or VRE were prevented, resulting in a cost savings of $1.4 million to $2.2 million and more importantly, 13 patient lives. Award recipients included:

• Adult ICUs — 4STN, 6West, MICU and 9NSI; Adult General – 10West, 2JRU, 7West, TCU, 6East, 5East, 5West, 9East, 9West, A5W, A3WX, A6WX, A6EX, and A4EX. Additionally, CTICU achieved two years without CLABSI.
• Pediatrics – 4PCU, NICU, PICU, 7E, 7A, 7B and 8D
• Therapeutic Services– Venous Access Committee, VAIN team, 5&5 Teams for CLABSI and VAP reduction and VAP Improve team
• Surgical Services (Surgical Site Infections) – CABG (chest), CABG (chest and leg), knees replacements, spinal fusions and laminectomies.
  

The Association for Professionals in Infection Control and Epidemiology recognized Beth Rhoton, R.N., as one of 12 individuals honored as a 2012 International Hero of Infection Prevention. The award recognizes an individual who has reduced infection rates, raised awareness and improved the health of patients, coworkers and the public.

Announcements

• There will be a special MUHA Communications meeting from 1 – 2 p.m., March 27. The main topic discussed will be the strategic plan.
• MUSC Earth Day Celebration, 11 a.m. to 2 p.m., April 12, MUSC horseshoe.