To Medical Center Employees

At the March 6 communications meeting Chris Murray, director of Business Development & Marketing Services, shared with the management team our new television messages. The new messages are a component of MUSC's

"Changing What's Possible" brand campaign which will also include print media, Web and outdoor messaging. MUSC faculty, staff and key stakeholders are encouraged to view our new messages by visiting http://www.whyMUSChealth.com and select TV messages.

Our messages include real patients, physicians, nurses and other staff. I want to thank everyone for jobs well done. Additional details are included in this week's issue of The Catalyst.

On another matter, we have an outstanding Department of Pharmacy Services and I am routinely reminded of that as I observe the progress this vital department continues to make with improving quality of care and efficiency of services. There are four convenient pharmacy locations around campus for patients and employees, as well as a mail-order pharmacy. All faculty and staff are encouraged to utilize our pharmacies for personal prescription needs.

Pharmacy Services' discharge prescription program is a great way to enhance quality of care while improving patient satisfaction. To help patients utilize our pharmacies upon discharge, nurses should access resources in the Nursing Toolbox on the intranet under "discharge prescription services." The discharging nurse should facilitate patients' access to medications as early as possible prior to discharge.

W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center

People–Fostering employee pride and loyalty

Employee of the Month – January
Employee of the Month – January
--Vanessa Stewart, house concierge with Volunteer & Guest Services, was praised for her help with the 2011 MUSC Angel Tree program during the holidays. (by Barbara Busby)
--Chris Kling, respiratory therapy, was recognized for his dedication and commitment to patients and teamwork with employees. (by Amanda McGarrigle)
--Todd Ham, an inpatient epilepsy EEG tech, was recognized for his generous initiative in supplying toys to inpatient children who needed long-term EEG monitoring in both ICUs and epilepsy monitoring unit. (by Adam Kornegay)

HR update
Karen Rankine, MUHA Organization, Education and Development manager, presented the following: Administrative support orientation – Developed by MUHA HR with input from administrative support staff (Heather McKelvey and Kelly Cave), these orientation documents are designed for administrative support staff for managers, directors and administrators;

Includes competency based orientation (CBO) [competencies, performance criteria and resources] and orientation/training checklist; CBO needs to be individualized by unit/dept preceptors/educators/managers; Orientation documents are posted on HR Web site via the MUHA intranet; HR will distribute an orientation binder to include orientation/training checklist, CBO summary sheet, fact sheets and HR staff contact information when someone is new to role; Department preceptor will facilitate completion of orientation including CBO.

Patient Family Centered Care – Institute of Psychiatry
Torri Jacobsen, Patient Family Centered Care coordinator and council liaison, introduced Mary Ann Gallagher and Marian Rzepkowski, two members of the IOP Patient Family Partnership Council, who shared personal accounts of their experiences with mental illness and provided an update of the group's activities.

The council, which was formed last April, is composed of eight members, four family members and four consumers, with first-hand experiences with a variety of mental illness.

Members are active participants in various IOP efforts and community programs that help promote awareness and support. The council helped facilitate crisis intervention training for the medical center's Safety & Security staff; established a weekly spiritual support group for IOP inpatients in December; assisted with the IOP Discharge Planning PI team; and helped with IOP new employee orientation.

They are partnering with IOP staff and physicians and currently recruiting for new members.

For information, contact Jacobsen at Jacobsen@musc.edu.

Wellness update
Susan Johnson, Ph.D., Employee Wellness Program coordinator, reminded managers that March is National Nutrition Month and March 14 is National Registered Dietitian Day and that theme events are being planned.

On March 1, MUSC was recognized with the Golden Apple award from the South Carolina Hospital Association and N.C. Prevention Partners for achieving high standards of excellence in providing a healthy food and wellness environment for employees, patients and visitors. MUSC was among three South Carolina hospitals who are recognized as Gold Apple Hospitals as part of the Working Well initiative.

Johnson also spoke about progress with the Wellness Works Program (Wellness & You) with Sodexo, which is set to provide healthy food choice themes and specials at MUSC dining, vending and catering areas.

Service – Serving the public with compassion, respect and excellence

Chris Murray, Business Development & Marketing Services director, introduced Spencer Till and Larry Norris from Lewis Communication, who unveiled the newest messages and advertising supporting MUSC Health's "Changing What's Possible" branding campaign. The team showed several commercial ads promoting MUSC Health and the Children's Hospital highlighting MUSC as a dynamic academic medical center and providing world-class health care. The campaign officially launched March 7.

To view the messages, visit http://WhyMUSChealth.com and to the TV messages link.

Announcements
--Michelle Engle has joined the team as an infection preventionist in the hospital's Infection Control Office.

--Patient Safety Awareness Week is March 4-10. Visit the Patient Safety website to participate in games and win prizes, http://mcintranet.musc.edu/cceps/PatientSafety/.

--The next meeting is March 20.