To Medical Center
We kicked off the Medical Center Employee Commitment survey April 16 and wrapped it up April 27. The survey was conducted by Morehead Associates, a highly regarded survey firm that serves a large number of hospitals, including academic medical centers. Our goal was a participation rate of 80 percent or greater. I am pleased the preliminary information indicates we achieved an 80 percent participation rate. We hope to receive the overall raw score and general information by mid-May. We will share any general information received at the May town hall meetings, discussed below. We expect to receive more detailed department and unit results by mid-June. The findings will be communicated in a timely fashion.
National Nurses and National Hospital weeks are celebrated May 6 – 12. The National Nurses Week Committee, co-chaired by Andrea Coyle and Becky Cherrington, and the Employer of Choice Team, co-chaired by Nicole Bernier and Tammy Rapp, did a great job in organizing an array of celebratory events. The kick off event for National Hospital Week is scheduled to take place from 11 a.m. until 1 p.m. May 3 in the Horseshoe. Be sure to check out the medical center intranet (https://www.musc.edu/medcenter/) for a complete listing of numerous celebratory activities occurring throughout National Nurses and National Hospital weeks.
Plans are being made for a series of medical center town hall meetings May 16 – June 1 at the times and locations listed below. There also will be a number of town hall sessions conducted in conjunction with departmental meetings not reflected in the schedule below. Town hall meeting topics will include an update on our medical center pillar-based goals, recognition of exceptional employees, highlights of the MUSC Health Strategic Plan and Magnet initiatives, preliminary results from the Medical Center Employee Commitment Survey, the Joint Commission unannounced survey outlook, and general information concerning Ashley River Tower seventh floor plans. Everyone's attendance is encouraged.
Finally, please join me in congratulating Dr. Pat Cawley, executive medical director. He was recently inducted by the Society of Hospital Medicine (SHM) as "Master of Hospital Medicine." This is the SHM's pinnacle of recognition for "utmost demonstration of dedication to the field of hospital medicine through significant contributions to the development and maturation of the profession." Dr. Cawley's distinction reflects positively on the entire medical center.
W. Stuart Smith
Vice President for Clinical Operations
and Executive Director, MUSC Medical Center
Town Hall Meeting Schedule
May 16: 11 a.m., Storm Eye Institute Auditorium, and 2 p.m., 2 West Amphitheater; May 17: Noon, 2 West Amphitheater, and 2 p.m., Storm Eye Institute Auditorium; May 18: 10 a.m., Ashley River Tower Auditorium; May 21: 10 a.m., Ashley River Tower Auditorium; May 22: 9 a.m., Storm Eye Institute Auditorium; May 24: 10 a.m., 2 West Amphitheater; May 29: 7:30 a.m., Ashley River Tower Auditorium, and 10 a.m., 2 West Amphitheater; May 30: 7:30 a.m., 2 West Amphitheater, and 11 a.m., Institute of Psychiatry Auditorium; May 31: 7:30 a.m. and 1 p.m., Ashley River Tower Auditorium, 11 a.m., 2 West Amphitheater; and June 1: 10 a.m., 2 West Amphitheater.
People–Fostering employee pride and loyalty
Kim Duncan, MUHA HRIS manager, presented the following:
New Employee Commitment Survey – Thanks to all employees who participated in this year's survey. Preliminary response rate, MUSC overall – 80 percent (2012) compared to 72 percent (2011).
Employment and compensation –People admin upgrade: in preparation for the upgrade to People Admin 7; code applicants for postings that are in closed and on-hold statuses; review postings six months old and older. Meal and rest periods (meal period deduction): In the event a non-exempt employee performs any work during the meal break to include a meal break which has been interrupted, the employee must be paid for the entire meal break; employees must submit a time entry form (http://mcintranet.musc.edu/hr/payroll/pdf_files/TimeEntryForm.pdf) to a manager or designee (timekeeper) for an interrupted or no meal break(s).
Off the clock work is prohibited – Employees who may come in early or stay late must be instructed not to perform any work duties until they are clocked in. In the event a manager knew or should have known that an employee performed any duties off the clock, the employee must be compensated.
SuccessFactors – Employees will receive the Annual Self Review on May 1; if not completed by the end of the day, May 31, the reviews will automatically be moved to the supervisor; training classes are available, register via CATTS; a tutorial on SuccessFactors training is available at https://www.musc.edu/medcenter/SuccessFactors/source/Annual%20Review%20Tutorial_Employees_skin.swf
Annual review classes for leaders will start in June and continue throughout the summer. Annual performance review training will be from 9 - 10 a.m. May 8 and May 22 in Room 438, Colbert Education Center & Library.
CATTS reminder – Due date for CATTS mandatory lessons will now correspond with the universal review period, July 1 to June 30; mandatory lessons have been assigned and are due June 30.
Hospital Week, May 6-12– Features daily activities from MUSC Family Night at the Charleston Riverdogs, May 6 (5:05 p.m. game), fruit and bagels, May 7 (6 to 8:30 a.m. and 2:30 to 3:30 p.m.); Unit Decorating Contest (Attitude for Magnet-tude), May 8; food vendors and ice cream social for night staff (10:30 p.m. to Midnight); Bake-off at main hospital café, May 10; and winners announced for photo contest and unit decorating contest, May 11. Other events include daily trivia, employee discounts and random prize drawings. Visit https://www.musc.edu/medcenter/hospitalweek/index.htm.
Benefit of the Month-May
MUSC's employee perks and discount program offers entertainment and discounts at local and South Carolina attractions. The program is available to MUSC employees, students and volunteers. Visit http://mcintranet.musc.edu/volunteer/index.htm. For the month of May, MUSC employees can enjoy a free one-week pass to its facilities. Call 792-5757 or visit http://www.musc.edu/hsc.
Susan Johnson, Ph.D., Employee Wellness Program coordinator, thanked employees for participating in two MUSC Moves! Programs, Fitness Fest and National Walking Day. Another May event includes National Employee Health & Fitness Day, May 16 (noon) meet at the Horseshoe for a group walk. Other events include Night Shift Awareness, 8 to 10 p.m., May 9, Children's Hospital lobby, Worksite Screening, May 17 (Room 2408 ART); and MUSC Fitness Series—Step class, 12:15 p.m., May 16.
Progress with the MUSC Urban Farm continues. A 12-member leadership team was formed to support this effort. Visit http://www.facebook.com/MuscUrbanFarm.
Service – Serving the public with compassion, respect and excellence
Dan Furlong, OCIO, gave an update on OCIO's project request system. He guided people to the project request system found at medical center's Project Management Office web page (via the MUHA intranet and forms toolbox).
Furlong noted that the scoring criteria is being updated to reflect a greater focus on risk and safety. Marilyn Schaffner, Ph.D., R.N., Clinical Services administrator and meeting chair, reminded managers that they need to include as much detail as possible when submitting project requests so that the committee can make an informed decision regarding each request.
Quality – Providing quality patient care in a safe environment
Tyler Nance, Patient Transport and Support Services manager, gave an update of the medical center's transport system. The program has supported more than 30,000 weekday patient transports since its inception in December 2011
Service areas include the university hospital, Children's Hospital, Hollings Cancer Center, Rutledge Tower, Clinical Sciences Building and Ashley River Tower.
Nance unveiled the program's new website which is available via the MUHA intranet or through the MUSC Patient Transport request system. In addition to requesting patient transporters, the Lift Team and the Morgue Attendant, the new Future State of the department allows MUSC personnel to request the Transport Bed Attendant. The attendant's role is helpful when a bed, crib or stretcher is needed or picked up from an inpatient unit. Patient Transport department also is expanding their services to include inpatient discharges during their hours of service, Monday-Friday. These new services will begin May 9. For information, call 876-0411 or Nance, 876-0548.
MUSC Excellence Team update
KellyAnne Pennington, R.N., and Nick Reynolds, co-chairs of the Ashley River Tower Satisfaction team, reported changes made of its 26-member Satisfaction team. Pennington reviewed team wins, improvements with monthly meetings, presentations, establishment of service line and department teams, a "Johnny-on-the-Spot" recognition program and participation in the quarterly MUSC Excellence banner presentations. They will now focus on patient rounding, improved communications, staff education as well as a focus on patient perspectives for hospital care (cleanliness, noise reduction, communication for medications and pain and staff responsiveness).
Disaster drill instructions
Brian Fletcher, R.N., clinical disaster preparedness coordinator, reminded managers of a planned May 15 mass casualty burn incident exercise involving MUSC.
The next meeting is May 15.