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To Medical Center Employees:
Progress is under way with our MUSC Performance Excellence initiative. Plans are being made to conduct a series of town hall meetings throughout March to share updates on progress and to summarize our plan for the months ahead.
The town hall meeting schedule for general sessions is indicated in this newsletter. There will also be a significant number of department-based town hall meetings.
Our Performance Excellence goal is to continually improve the quality of care and financial performance by transforming how we do our work and establishing new ways of defining success. As mentioned previously in this newsletter, this initiative will also include assessments of all aspects of our work including human resources practices, labor (staffing), pharmacy (i.e., 340 B program), physician services, revenue cycle, and operational practices with a focus upon quality, productivity improvement and cost reduction. Virtually all areas (300+ cost centers) of the medical center will be included in the assessment, as well as associated organizational components of MUSC. Like other health care providers, in the wake of reimbursement reductions, we must reinvent our practices to provide high quality care while substantially reducing costs.
Some Human Resources policies and practices have already been modified. Work continues to assess special forms of premium pay and we are examining options for FMLA management. The labor analysis is a work in progress and will take time. Our plan includes focusing upon staffing to demand, daily productivity reporting, and implementation of systems and controls.
Also, most recently the vacancy review process (i.e., for job posting) has been revamped with greater attention to staffing targets for gaining approval. Emphasis is being placed upon limiting approved vacancies to internal candidates to the extent possible.
The current MUSC Performance Excellence assessment and implementation phases will continue over the next six months. In the future, MUSC Performance Excellence will involve ensuring new practices and systems have been hardwired to sustain improvements.
Kester Freeman
Interim Vice President of Clinical Operations
and Executive Director, MUSC Medical Center
Town Hall Meetings
March 6: 2 p.m., ART Auditorium; March 7: 11 a.m., ART, and 2 p.m., 2W Amphitheater; March 8: 10 a.m., 2W Amphitheater; March 12: 10 a.m., ART; March 12: 1 p.m., IOP Auditorium; 2:30 p.m., 2W Amphitheater; March 13: 6:30 p.m., ART; March 14: 7:30 a.m., 2W Amphitheater; 2 p.m., ART; 2 p.m., 2W Amphitheater; March 15: 10 a.m., 2W Amphitheater; March 18: 11 a.m., ART; 2 p.m., 2W Amphitheater; March 19: 7 a.m., ART; 10 am, 2W Amphitheater; March 20: 6:30 p.m., 2W Classroom, March 21: Noon, 2W Amphitheater
People–Fostering employee pride and loyalty
Meredith Repik and Cindy Fowler, S.C. Lowcountry Chapter of the March of Dimes, spoke about this year's campaign and March for Babies event April 27 at Cannon Park. Plans are under way to form support teams around MUSC and begin fundraising. An email will be sent to remind areas to select area team leaders and organize teams. Team leaders are invited to attend the March 5 kick-off event, 11 a.m. to noon, Room 107 Colbert Education Center & Library.
HR update
Helena Bastian, MUHA HR director, reported on the following information: Position Review Process (Revised) – Request Form (available at MUHA HR Website)
--If a department has a Huron consultant, they should discuss the position prior to submitting Position Review Request form
--Forms must be completed in its entirety (incomplete forms will be returned)
--Deadline for submission will be the end of the work day Thursday for the meeting the following Tuesday
--Data for Analysis – Work is under way to develop one document for all departments use to access specific data (Section 5). For now, data may be accessed in several locations: Variable departments (areas using bi-weekly WLU report) will continue to use HBI. The report will be located under FY13 Finance tab (WLU-bi-weekly reports). Contact Lauren Parnell, 876-0424 or parnel@musc.edu.
Fixed departments will utilize EPSI payroll reports to access the required information (Section 5). Contact Neil Veloso, 792-7681, veloson@musc.edu.
SuccessFactors – 360 staff peer review
Can be conducted any time between February to summer; its recommend to include about 10 raters; classroom training is available; Visit https://www.musc.edu/medcenter/SuccessFactors/training.html.
HSL conversations
Due Feb. 28; must be documented in SuccessFactors or LDI; Contact Kim Duncan, 792-1962, duncanki@musc.edu or Michelle Foreman, 792-6219, foreman@musc.edu.
Training reminder
Changes or cancellations to HR-related training should be communicated to HR prior to training.
Wellness update
Susan Johnson, Ph.D., Health Promotion director, shared final details on the March 1 City of Charleston Smoke-Free Medical District Ordinance efforts to maintain MUSC as a tobacco-free campus. Signs will be posted on city property around the district and also be made available to business or private property owners to post around perimeter areas. Revised policies also will reflect these changes. Public Safety will enforce the city ordinance along with the help of student ambassadors. MUSC's Pitch the Patch Program is a free cessation program available for employees from January to August. Visit http://academicdepartments.musc.edu/tobaccofree/index.htm. Managers may request a presentation by calling 792-1245 or email johnsusa@musc.edu.
Quality – Providing quality patient care in a safe environment
Sheila Scarbrough, Patient Safety manager, addressed managers about National Patient Safety Week, March 3-9. Daily activities will occur throughout the week featuring March 4 guest speaker Timothy Keough, Ph.D., who will speak about barriers to communication from 1-2 p.m., 2West Amphitheater. Other highlights include a program by Infection Prevention March 6 and a Safety Fair March 7.
Magnet update
Magnet Structure Empowerment Working Group co-chairs Carla Pascoe, R.N., 7E nurse manager, and Lisa Langdale, R.N., Center for Education and Best Practice nurse manager, gave an update about the progress with R.N. certification. Tracking for certification began in 2012 when numbers were 11 percent. Today, more than 17 percent MUSC nurses have become certified. The duo recognized nurse managers with badge plates and nurses for achieving certification last quarter.
Announcements
A special communications meeting will occur Feb. 28 at 1:15 p.m.
Friday, Feb. 22, 2013
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